AptivaAI – A2P 10DLC Campaign Verification

Last updated: Sep 13, 2025

Program & Use Case

Program name: AptivaAI Reminders

Use case: Two-Factor Authentication (2FA) / account security only. No marketing or promotional content.

Frequency: varies by user activity
Fees: Message & data rates may apply
Opt-out: Reply STOP to cancel; HELP for help
Contact: support@aptivaai.com

Call to Action (CTA) & Consent

Users opt in inside their account by entering a mobile number, checking a non-prechecked consent box linking to our SMS Terms, Privacy Policy, and Terms, then requesting an SMS code. We verify number ownership with a one-time passcode before enabling SMS.

In-app Verify screen showing consent checkbox, phone field, and Send code button — In-app CTA and consent (verify screen)

Public SMS Terms page — Public SMS Terms: fees, frequency, STOP/HELP, contact, links

Message Flow (2FA)

User toggles SMS and requests a code (after checking consent).
We send a one-time passcode; user enters it to verify the number.
User may reply STOP any time to opt out; START re-subscribes; HELP returns support info.

Sample Messages

All samples include brand and opt-out/help language; no shortened links or phone numbers in 2FA content.

AptivaAI code: 123456. Expires in 10 minutes. Reply STOP to cancel, HELP for help.
AptivaAI sign-in code: 654321. If you didn’t request this, change your password.
AptivaAI password reset code: 112233. Expires in 10 minutes. Reply STOP to cancel.

STOP/HELP Handling

STOP: Delivery is blocked and we mark the user opted-out. Users can re-enable via START or account settings.
HELP: We respond with: “AptivaAI: For help email support@aptivaai.com. Msg&Data rates may apply. Reply STOP to cancel.”

Public Policies

Screenshots for Vetting

High-resolution screenshots are hosted here for reviewers:

Example 2FA SMS on device — Example OTP SMS

Carriers are not liable for delayed or undelivered messages.